I have been without Internet at home, for the most part, for over a week, thanks to Orange’s disastrous service AND customer service.
It started last weekend, when my Internet connection was so slow that even Google wasn’t loading. We thought that perhaps its the capping issue, so we call Orange and have our line upgraded to 1MB. Does that do any good?
Not at all. Amazingly, our connection moved from being very slow to nonexistent after the upgrade. Between me and Moose, we have called their CLUELESS customer service line over 10 times in the past week.
Today, the lady on the phone told me that “Sorry, I can’t send anyone over because I do not see a problem with your line.”
Wait. YOU THINK I’M ENJOYING HOLDING FOR FIVE MINUTES EVERY TIME I CALL?
She refused to give me her manager.
I am really, really pissed off. I have had so much work to do this week and no way to do it without an Internet connection. I would have switched off to a different service provider, except I’m already going to dish over cash for their malfunctioning service for the next two months, and I want it FIXED. There’s even a penalty if I downgrade from the nonexistent 1MB connection! Plus, my gut instinct tells me it’s something wrong with the line. Or their modem.
Honestly, I have no idea what to do anymore. I’m taking Naseem’s cue and blogging about it too. Maybe one of you would have a better suggestion, cause I seriously might end up killing someone if my Internet connection isn’t alive again ASAP. Any suggestions?